Privacy policy

SIEYS respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, and shared when you visit sieys.com or make a purchase through our online store.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.

  • Order information: Products purchased, order details, payment status, and transaction-related information.

  • Device information: Your IP address, browser type, device details, and information about how you interact with our website.

  • Communications: Information you provide when contacting customer support.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders and payments.

  • Arrange shipping and provide order updates.

  • Respond to questions and customer service requests.

  • Maintain, improve, and protect our website.

  • Detect and help prevent fraudulent or unauthorized transactions.

  • Meet applicable legal, tax, and regulatory obligations.

  • Send promotional communications where permitted by law and subject to your preferences.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website traffic, and improve your shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share relevant information with service providers that help us operate our store, including payment processors, shipping providers, website hosting services, analytics providers, and customer support services.

We may also disclose information when required by law, to protect our rights, or to address fraud and security concerns.

5. Payment Information

Payments are processed through the payment methods available at checkout. Payment providers handle payment information according to their own privacy and security practices. We do not intend to collect your full payment card details through ordinary customer support communications.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, and comply with legal obligations.

We take reasonable steps to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may also unsubscribe from promotional emails by using the unsubscribe link included in those messages. You can contact us to submit a privacy-related request.

8. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information direct